Ultra Air is under investigation by the Colombian government

The Colombian Transport Superintendency has opened an investigation against Ultra Air. The procedure was initiated after Avianca denounced – at the end of March – the flight offer without having the corresponding slots allocated to exploit them.

According timelast Thursday, May 5, the Transport Superintendency issued resolution 1419, which indicates the opening of the investigation into two conducts of the airline.

The first of these investigations will focus on the alleged dissemination of misleading advertising. This is prohibited by consumer statute. According The resolution, Ultra Air would have deceived the users of the transport service with the announcement – on social networks – of the authorized destinations, when it did not yet have the authorization to operate them. The second behavior is the alleged non-compliance with the conditions under which information must be provided to users.

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“Ultra Air SAS would have provided on its website information on the sale of flights which would not correspond to the reality of the service offered”, we read in one of the recitals of the resolution. According to the organization, the airline would have provided information that is not real to users. Since it did not have the necessary slots at the time of the offer, it could not provide the service on the terms offered.

– Advertising –

The fine to be applied, if the first accusation is proven, would amount to two billion pesos (about 487,000 dollars). For the second charge, the fine would be around 420 million pesos (just over one hundred thousand dollars).

Ultra Air responded to a request from Aviacionline stating that at this time it will not make any statement on this as it is under internal review.

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